Each SMART PRO includes a specific USB charger. If you need more information on how to charge your SMART PRO, you have our tutorials at your disposal: [link to videos]
If you have questions, check out our tutorials: [link to videos]
If you continue to have problems connecting your SMART PRO, contact our technical service from Monday to Friday via WhatsApp (683466754) or email (firstname.lastname@example.org).
Make sure you have notifications activated in the application since SMART PRO will only receive the notifications that you have activated in the notification bar of your mobile. In the case of Android phones, you must have the application overlay activated so that the application can work in the background.
Any dirt left on the case or bracelet can cause skin discomfort. The watch bracelet easily gets dirty with dust and perspiration due to being in direct contact with the skin, even a stainless or gold plated bracelet can rust if it is not cleaned for a long period of time. Metal watch straps are usually washed with a brush and soapy water and dried with a soft, absorbent cloth to remove any remaining water. When washing the bracelet take care that water does not enter the watch.
Yes, but we recommend that you follow the instructions below:
Check the SMART PRO sensors and check that they do not have plastic protectors or dirt that could limit their operation.
No. SMART PRO, as well as the included software, is not a medical product and is intended to be used only for regular physical exercise. It is not designed or intended to diagnose disease or other conditions, nor to cure, alleviate, or prevent disease. Always seek qualified professional medical advice before making any changes to your exercise, rest and eating habits.
No. It is not necessary to carry the mobile. Keep in mind that the data that SMART PRO collects during your sports practice will not be lost as it will be downloaded to the mobile as soon as the smartwatch is synchronized with the application.
Depending on model. See the technical characteristics of each model.
You can read whatsapps from SMART PRO but not answer them.
Your device has indicated the degree of protection that guarantees the tightness of the product against dust and water. However, this water resistance does not apply to salt water, only fresh water. If it comes into contact with salt water, there is a serious risk of corrosion. Also avoid hot showers and baths, as water vapor can damage the machinery inside your SMART PRO. We recommend that you periodically check the tightness of your watch to maintain its waterproofness at an official dealer.
Your SMART PRO has the guarantee of Grupo Munreco, S.L. against manufacturing and material defects for a period of 2 years from the date of purchase, in accordance with the terms and conditions contained in the International Warranty Certificate. For the application of the same, the presentation of the original International Guarantee Certificate (no photocopies will be valid) dated, correct and completely completed and stamped by an Official Viceroy Dealer, together with the original receipt, ticket or invoice of the purchase will be necessary.
The recycling symbol accompanying this device shows that all electronic or electrical products must be collected separately at the end of their service life. Do not dispose of these products as household waste without being sorted. When returning products to be collected, contribute to avoiding uncontrolled waste disposal and reusing material resources. Correctly disposing of electrical and electronic apparatus guarantees appropriate recycling and reuse, which help to avoid harm to the environment and health. Batteries must not be mixed with household waste either and must be deposited in containers suitable for such a purpose. With regards to the packaging, this must be disposed of in accordance with local legislation.
Contact our technical service from Monday to Friday via WhatsApp (683466754) or email (email@example.com).